Questions we hear most

Ask for the license number and look it up on the state licensing board's site. Ours is in the footer of every page, with the lookup link beside it.

Most fixtures work well between 40 and 80 psi, and most plumbing codes set 80 as the top.

Shut the main valve first. It is usually where the water line enters the house, often near the water heater.

We give you the visit fee on the phone before anyone drives out. It covers the readings, a check of the hardware and a written work order.

We take calls Monday to Saturday, in the hours shown, and don't take after-hours calls.

Yes, in writing, after the diagnosis and before any work.

Most pressure checks take about an hour.

Where the city or county requires one, yes. The permit number goes on your work order.

The diagnosis decides. A thermostat, an element or sediment is a repair. A leaking seam is a replacement.

Sometimes. A reading at the hose bib and one further along the line tells us where the pressure is lost.

Houses built before 1986 may have lead solder at copper joints; many from the 1940s to the 1960s have galvanized steel; polybutylene was used into the early 1990s. We say what we see at the visit; the EPA's guidance on testing your water is the place to start for lead.

A gauge shows pressure at one point, quiet and running. We use it to find where the pressure is lost, not to look inside a pipe.

Terms for parts and labor are written on your estimate. Ask us to read them to you before you sign.

Weber County and the edges of Davis and Morgan, Monday to Friday 7 a.m. to 5 p.m. and Saturday 8 a.m. to noon.